Shipping & Return
Shipping With Intention
Every package from The Ancestors’ Room is prepared with care, intention, and attention to detail.
Many offerings are handcrafted, spiritually prepared, dressed, blended, or assembled in small batches. Because of this, processing times may vary depending on order volume, ritual preparation, and seasonal demand.
Processing Times
Please allow approximately:
3–10 business days for processing before shipment.
Custom ritual work, prepared offerings, or personalized products may require additional preparation time.
Business days do not include weekends or holidays.
Shipping Carriers
Orders may ship through USPS, UPS, FedEx, or other available carriers.
Tracking information will be provided when available.
Shipping timelines are estimates only and cannot be guaranteed.
Address Accuracy
Customers are responsible for ensuring all shipping information is entered correctly at checkout.
The Ancestors’ Room is not responsible for delays, losses, or returned packages caused by incorrect addresses.
Returned packages may require additional shipping fees for reshipment.
Lost, Delayed, or Stolen Packages
Once a package has been transferred to the shipping carrier, responsibility transfers to the customer.
The Ancestors’ Room is not liable for:
- lost packages
- stolen packages
- delivery delays
- weather disruptions
- carrier mishandling
- customs delays
Customers should contact the carrier directly regarding shipping issues.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery.
Include:
- clear photos of packaging
- photos of damaged items
- your order number
Claims submitted outside this timeframe may not qualify for review.
Returns & Exchanges
Due to the spiritual, ritual, and personal nature of our offerings, all sales are generally final.
We do not accept returns or exchanges for:
- ritual candles
- oils
- baths
- powders
- spiritual products
- custom offerings
- consultations
- readings
- digital services
Exceptions may be considered only in cases of verified shipping errors or significant damage.
International Orders
International customers are responsible for all:
- customs fees
- duties
- import taxes
- VAT charges
- country-specific restrictions
The Ancestors’ Room is not responsible for customs holds, delays, or confiscated items.
Candle & Ritual Safety
Always use ritual products responsibly.
Never leave candles unattended.
Keep all ritual products away from children, pets, and flammable materials.
Customers assume full responsibility for safe product usage.
Contact
Shipping inquiries may be directed to:
The Ancestors’ Room
whiteaurallc@gmail.com